5 Day Training Programmes



Conflicts occur in every situation where interaction occurs and for a variety of reasons. Some may be minor and very personal, while others may be more complicated involving organisations and the larger public. This IIM training course is designed to help participants understand why conflicts occur, and how they can deal with them in an amicable manner using mediation. The skills acquired may be applied for resolving commercial, social or other types of disputes. This training course is a 40-hour accreditation programme with both practice and theory. It will equip participants with the necessary skillsets and competence to mediate disputes in their respective fields and cross-border conflicts

Outline of Course:

  • • Introduction to Mediation in Singapore.
  • • Mediation Concepts, Principles and Process.
  • • Mediation Techniques and Skills.
  • • Cultural Influences and Awareness.
  • • Role Play and Coaching.

Learning Objective:

Participants will acquire skills in dealing with conflicts in different contexts. The purpose is to equip them with skill sets that they use to analyst and resolve such conflicts. They will have the opportunity to experience how to handle such conflicts in role plays and simulations.

Learning Outcome:

This course hopes to produce a peaceful and harmonious environment where organisations and the community are able to use the acquired mediation skills to resolve problems that occur in their respective environment. They will be able to recognize the impact of cultural influences in cross-border disputes.

Who Should Attend:

Anyone who wishes to learn more about the skills and techniques that can be used to help them resolve conflicts with their colleagues, neighbours, friends or organisations. They include professionals who represent their clients in the resolution of commercial disputes. This will include participants who are keen to serve on IIM’s panel of accredited mediators to provide dispute resolution services to the general public and IIM’s partners.


The faculty comprises distinguished trainers from both the practice and academia with many years of experience in handling various types of disputes, and supplemented with experienced coaches to facilitate the learning experience.

IIM Mediator Assessment and Certification

Participants who complete the IIM 5-Day Mediation Training Programme will receive an IIM Certificate of Attendance. Participants who wish to apply to be certified as IIM Mediator may request for a Mediator Assessment from IIM within one month of the completion of the Training Programme. The Assessment comprises two components which participants must satisfy in order to receive the certification. They are: Practical Assessment – Participants will be asked to act as a mediator in a dispute. Upon completion of the role play, participants are required to submit a reflection of their experience in the role play. They will be assessed based on their performance, and evaluated on each core mediation skill on a 1 to 5 scale. Written Examination – Participants are required to sit for a written examination based on the content in the training which tests on their understanding of the core mediation skills. The examination will be the form of a case study, short questions and MCQs.

IIM Panel of Mediators

There are different ways of becoming a certified iiM mediator:

  • a) Take a 5-day mediation course conducted by iiM, or
  • b) Submit credentials showing previous mediation training undertaken.

Once appointed iiM mediators for a period of three years, they are required to comply with iiM Code of Conduct. All mediators will be evaluated regularly by both the parties as well as feedback received from fellow mediators or parties. In order for iiM mediators to be updated on mediation developments and be competent in more complex mediation tasks, all certified iiM mediators are required to undertake continuous professional development (CPD) activities of at least 45 hours over a period of every three years. The CPD activities are wide ranging and can include participating in workshops, seminars and conference related to mediation. In addition, the activities may also involve undertaking research or writing papers on mediation for publication, and giving instruction or lectures on mediation or conflict resolution topics. Other CPD activities may include conducting simulated mediations, or participating in forum discussions organised by iiM. iiM mediators are required to keep proper records of their CPD activities and to confirm with iiM to ensure that their proposed CPD activities will be approved for this purpose before taking the CPD activities.